Terms & Conditions

About Us

JP Supplies Crawley Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details: JP Supplies Crawley Limited Unit 2, Spindle Way, Crawley, RH10 1TG, West Sussex Phone: 01293 424789 Fax: 01293 524789 Email: sales@jpsupplies.info

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard via our secure payment gateway.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

The delivery charge is £6.75 for up to 20kgs to the UK mainland. If the total shipment comes to over 20kgs then the charge will be £10.95.

Should our couriers attempt to make a delivery when you are not there, they will leave a calling card with consignment details along with a telephone number of their local depot so that you may arrange re-delivery at a more convenient time to you.

Delivery Schedule

We aim to dispatch your order right away.

You will normally receive your order within 2-4 business days .

Should an order be cancelled after despatch or you refuse delivery of any goods, then we reserve the right to levy an administration charge deducted from refund of monies due to you.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Many safety related products are vat exempt items.

Credit Card Security

Our complete site and checkout is encrypted and all payments are handled securely via our third party payment gateway.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01293 424789 or fax us on 01293 524789 or write to us at Unit 2 Spindle Way, Crawley, West Sussex, RH10 1TG , United Kingdom

Privacy Policy

JP Supplies do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.